Six Sigma for transactions and service PDF Download

Six Sigma for transactions and service PDF
By:Parveen S. Goel,Praveen Gupta
Published on 2005 by McGraw-Hill Professional

Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for impelementing |customer-centric| Six Sigma. Contents: Transactional Quality Benchmarks: Service Operations, Corporations and Industries * ServicePerformance Indicators * The Service Crisis * TransactionalSix Sigma: Define and Develop, Measure and Trends,Analyze and Improve, Embed * Designing for TransactionalServices: Actions of Service Design * Customer DrivenTransactional Processes * Designing TransactionalProcesses * Optimize the Service Design to Ensure aRobust Service Package * Transactional Business *Human Capital * Implementing TSS, Six Sigma inTransactional Processes

This Book was ranked at 7 by Google Books for keyword automotive engineer association.

Book ID of Six Sigma for transactions and service's Books is feNTAAAAMAAJ, Book which was written byParveen S. Goel,Praveen Guptahave ETAG "RyGHxk/kQAg"

Book which was published by McGraw-Hill Professional since 2005 have ISBNs, ISBN 13 Code is 9780071443302 and ISBN 10 Code is 0071443304

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Book which have "555 Pages" is Printed at BOOK under CategoryBusiness and Economics

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